Voice Agents · Inbound

Callers who reach out again don't start from zero.

The agent answers, recognizes the number and already knows what was said on previous calls. No repeated questions, no lost context - at R$0.98 per answered minute.

Automatic context

Callers who've reached out before don't have to explain everything again.

The moment the phone rings, the agent already knows who's calling and what was handled last time. The conversation picks up right at the point, with no need to repeat the story.

app.pipevoz.com / inbound
Recognizes who's calling by their number
Already knows what was agreed on previous calls
Doesn't re-ask what the customer already answered
Picks up right where it left off, naturally
Actions during the call

Send WhatsApp or SMS without hanging up.

The same dispatch nodes from outbound work on inbound too: the agent confirms something by voice and already sends the link, code or summary, still on the call.

Collaborative visual editor

Inbound service as a flow.

Build the conversation that answers callers, identifies the reason, checks context and routes the right outcome.

Opening
"Hi, you called Pipevoz..."
voice · julia-pt-br
Question
How can I help right now?
detects call reason
Condition
If support → solve or transfer
reason = support
Condition
If sales → qualify interest
reason = commercial
Classification
Log summary and end
context → CRM
Marcos
Júlia
Voices

Voices created by us. Exclusive.

Designed for cadence, accent and commercial approach. Listen to the previews and choose the one that fits your operation.

Lucas
male · pt-BR
Ana
female · pt-BR
Julia
female · pt-BR
Custom voice

Clone an authorized voice and use it only in your workspace.

Submit a 30-second sample. In less than 1 minute, the voice is available in your agents, without sharing with other accounts.

30s sampleless than 1 minprivate use
Call log

Every call is recorded. With context.

Transcript, tabulation, structured data extracted from the conversation, recording and much more. No spreadsheet, no manual notes.

app.pipevoz.com / inbound / chamadas
From · Channel · Status · Duration · Date
Completed+55 11 98765-4321Sales Reception3m 42s · 07/06 2:32pm
Cancelled+55 21 99876-1234Support Tier 10s · 07/06 1:58pm
Busy+55 31 98123-4567Sales Reception0s · 07/06 1:41pm
Completed+55 41 99654-3210Collections2m 15s · 07/06 12:20pm
No response+55 51 98456-7890Retention & Renewal0s · 07/06 11:55am
Use cases

Inbound service with real context.

Where inbound delivers the most value for the operation.

Support & customer service

The customer calls again about the same ticket and the agent already knows the history, no need to repeat everything.

wait time 0s

Retention & renewal

Recognizes a customer at risk of churn and adapts the conversation to what was already discussed.

retention +18%

Inbound sales desk

A lead who called before about a product picks up the conversation right where it left off.

conversion +25%

Confirmations & scheduling

Customer calls to confirm or reschedule and the agent already sees the calendar, no transfer to another team.

solved on first call 90%

Inbound collections

Customer calls about an open invoice and the agent already knows the amount, due date and history, no transfer needed.

solved without transfer 80%

After-hours service

Calls outside business hours and still gets answered with context, no waiting for the next business day.

availability 24/7
Contact

Talk to our team.

Fill in below and we'll get back to you right away.

pipevoz.com / contact